Contact Us

One small team runs this site and reads every message that comes in. No call centre, no ticket queue. Trying to choose between the Gaia Xtreme full-day canyon run and the smaller-group Camaleon Trips option? Ask. Replies come from people who have read every listing on these pages line by line.

What gets a fast answer:

• Stale prices. From-prices on this site track the live listings, and operators shift them by season. If a figure looks off against the booking page, flag it and the page gets fixed.
• Shifting details. An operator can move a Santiago meeting point or drop a meal from the package. Send a note and the entry gets checked against the live listing.
• A canyon tour these pages miss. Any operator running Matacanes, Chipitin or Nido de los Aguiluchos with a live listing and published details can be considered. Placement is never sold.
• Anything the FAQ leaves open, from the March-to-September water season to footwear for the jumps and rappels.

Email info@matacanescanyoning.com

Our Scope

No payment happens here. Choose a Matacanes tour and the booking, the charge and any refund all sit with the live booking page. Your money goes straight to the operator, never to this site. Check the cancellation terms on the exact listing before you pay, since terms differ between operators.

Before you write, look through the complete tour lineup. Most questions answer themselves there.